Delivery Information

Processes

 

   Order Process

We are just working for order based production. Production process is max. 10-14 business days for any order. You can contact us at info@theiasilver.com for your any questions. 

 

   Shipping & Delivery

Shipping prices depend on total order size/weight. Our website will be calculated the shipping cost automatically for UPS, DHL or EMS company. 

Generally orders are shipped through UPS and DHL within 2-4 working days or EMS within 10-15 working days. However, an extension can be made if the buyer and supplier mutually agree on a new date.

If the buyer did not receive the goods (goods still in transit) even after being shipped by the supplier, the buyer needs to contact the supplier negotiate a longer shipping period. If the supplier has not shipped the order before the agreed date, the buyer can always contact the supplier to agree a new date; or make a Express Delivery.

 

   Customs Documents

Especially if you want customs declaration, we accept only Bank Wire Transfer (T/T payments) for shipments clearing customs. 

If you would like customs shipping, please inform us before make payment.

Contact: info@theiasilver.com

 

   Tracking Your Order

After we has confirmed shipment, we will give you a Tracking Number for your order. Use the tracking number to track delivery at any stage on the shipping company's website. 

 

 

Questions? Let's Chat
Chat Now
Chat with us on WhatsApp for any queries about jewelry & order process.
theiasilver support
Ms. Elif
Sales Business Director
I'm Online
theiasilver support
Mr. Sinan
Sales Business Director
I'm Online